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Warranty Terms and Refund Policy

  • Last updated: 3 months ago

This page describes the Eligibility requirements, the coverage scope, the exclusions, The claims process and the “Money back if the vehicle is not purchased” policy” for the 90-day warranty offered as part of a pre-purchase inspection performed by Meca Home Concept (hereinafter referred to as «MHC»).

Key takeaways

  • 90-day warranty is a option related to the inspection (e.g. 249,99 $ with warranty vs 189,99 $ without warranty.

  • The warranty applies only to the vehicles deemed admissible after inspection (e.g. Note A or B).

  • If the vehicle is inadmissible, or if you do not buy the vehicle, the “warranty” portion is refundable according to the conditions below.

1) Definitions

      • Pre-purchase inspection : inspection carried out by MHC before purchasing a vehicle, resulting in a report.

      • 90-day warranty protection plan Limited aiming at certain mechanical failures, under these conditions.

      • Eligible vehicle vehicle meeting eligibility criteria (section 4) and having an admissible inspection result (e.g. A or B).

      • Warranty Portion“ : the tariff gap corresponding to the guaranteed option (e.g. 60 $ if inspection: $189.99 ($) + warranty option = $249.99 ($).

2) Nature of the guarantee

90-day warranty is a limited protection intended to reduce the risk of major failures on certain mechanical components that are expensive to repair.

      • She Do not replace car insurance.

      • She does not cover regular maintenance, normal wear and tear, accidental damage, or known/observed issues.

      • It applies subject to exclusions and of claims process.

3) How to get the 90-day warranty

      1. You select the option “With a 90-day warranty” at the time of ordering.

      2. You accept these conditions.

      3. After the inspection, the warranty is confirmed only if the vehicle meets the eligibility criteria (section 4).

Important: the warranty is not pass automatic for all inspected vehicles. Eligibility depends on the vehicle and from the report result: Note A or B.

4) Vehicle Eligibility Requirements

To be eligible, all the following conditions must be met:

      1. Vehicle age We do not impose no age limit For the vehicle.

      2. Mileage : the vehicle must generally display less than 200,000 km on the meter.

      3. Localization The vehicle must be located in North America for the performance of an eligible repair.

      4. Inspection Result The MHC report must indicate an acceptable result: Note A or B (vehicle deemed “recommended/acceptable”).

Electric / Hybrid Vehicles

Electric and hybrid vehicles may be eligible. Coverage may include, where applicable, certain electric traction-related components (as per section 5 and exclusions).

What is covered

The 90-day warranty primarily covers powertrain.

Examples of covered components (subject to eligibility)

      • Engine Internal parts lubricated (major internal mechanical failure).

      • Transmission Internal parts (major internal mechanical failure).

      • Differential/axle Internal parts.

      • Transfer case (if applicable): internal parts (4x4/AWD).

The exact coverage always depends on Type of breakage, the garage's diagnosis, and adherence to the claims process (section 8).

6) Maximum covered amount and deductible

      • Coverage limit until 1,500 1Q-4Q CAD (parts + labor) for eligible repairs during the warranty period, subject to these terms and conditions.

      • Franchise : 200 $.

7) What is not covered 

Without limiting the other exclusions, the following are not covered:

      1. Problems already detected mentioned in the MHC inspection report.

      2. Normal maintenance and consumables: oil, filters, brakes, tires, 12V batteries, spark plugs, fluids, alignment, etc.

      3. Normal wear and noises/conditions not related to a covered internal breakdown (vibrations, aging, corrosion, aesthetics).

      4. Accidental damage Collision, vandalism, flood, fire, theft, etc.

      5. Misuse / Modifications : abusive use, overheating due to negligence, unauthorized modifications, tuning, towing beyond specifications, etc.

      6. Leaks and seals (unless directly caused by an eligible internal failure, according to diagnosis and authorization).

      7. Exploratory diagnostics and unauthorized charges (e.g., dismantling without prior approval).

8) Claims Process

For a repair to be eligible, you must comply all the following steps:

      1. Stop using the vehicle if driving could worsen the break.

      2. To get diagnosed the vehicle to a garage of your choice.

      3. Get a permit before to proceed with repairs (no repairs shall be performed without authorization, except for documented safety emergencies).

      4. Provide:

          • the Inspection report,

          • the diagnostic from the garage,

          • the mileage current,

          • the submission detailed (parts + labor),

          • all information requested to validate eligibility.

      5. After authorization, perform the repair, then transmit the final invoice.

Authorized garages: You can choose one of our partner garages In Canada or the United States (subject to availability of support and eligibility).

9) “Money back if you don't buy the vehicle” policy”

Because the goal of a pre-purchase inspection is to help you decide, MHC has a simple policy:

9.1 Refund if you do not purchase the vehicle

Yes, after receiving the inspection report, you decide Do not buy the inspected vehicle, the “guarantee” portion” is refundable, provided that:

                • you request it Within 7 days following the submission of the report,

                • no claim has been opened,

                • you confirm (in writing) that the vehicle has not been purchased.

Reimbursement is made to the Original payment method, generally within 5 to 10 business days (according to the bank).

9.2 Refund if the vehicle is not eligible: note C

If the vehicle does not obtain an admissible result (not A/B) or does not meet the admissibility criteria, the “warranty” portion is canceled and refunded.

10) Cancellation, transfer, end of warranty

      • The warranty expires at the end of the 90 days, or if the ceiling is reached, whichever comes first.

      • The warranty is tied to the inspected vehicle (VIN) and the client's file. It is not automatically transferable unless otherwise stated in writing.

11) Your legal rights in Quebec

These terms are in addition to the protections provided by applicable laws. They are not intended to limit your rights under the legal warranties (e.g., warranty of proper functioning / statutory warranties, as applicable).

12) Limitation of Liability

MHC is not responsible:

      • indirect damages (loss of time, loss of income, transportation costs, etc.),

      • Debris resulting from misuse, lack of maintenance, or external conditions,

      • Repairs made without prior authorization (unless a documented safety emergency).

13) Contact – 90-day warranty

For any questions, eligibility, refund requests (non-purchase), or claims:

14) Modifications of conditions

MHC may update these terms to reflect changes in its offerings and processes. The applicable version is the one published on the date of your order, unless otherwise required by law.